Privacy policy

1. Information we collect

• Identity information: name, email address, phone number
• Transaction information: billing and shipping address, order history. Card and PayPal payments are processed by Stripe and PayPal; we never see or store your full card details
• Technical information: IP address, browser type, device type and pages visited, collected via cookies and analytics and advertising tools, including Google Analytics and the Meta Pixel
• Communications: messages you send us
• Marketing preferences: opt-in and opt-out status for email marketing

2. How we collect it

• When you place an order or contact us
• When you subscribe to our email list
• Automatically via cookies, analytics and advertising tools when you visit our website

3. How we use it

• To process and deliver your orders
• To communicate with you about orders, returns and enquiries
• To send marketing where you have opted in
• To improve our website and products
• To measure our advertising and show you relevant ads on other platforms
• To comply with legal obligations and prevent fraud

4. Who we share it with

• Stripe and PayPal: to process payments
• Delivery partners: to ship your orders
• Email platforms (e.g. Resend, Klaviyo): to send order emails, and marketing where you have opted in
• Analytics providers (e.g. Google Analytics): to understand website usage
• Advertising platforms (e.g. Meta, which operates Facebook and Instagram): to measure our ads and show relevant ads to you and to people with similar interests
• Legal authorities: where required by law

We do not sell your personal information. Some of these providers are located outside Australia. Where this occurs, we take reasonable steps to ensure they handle your information in accordance with the APPs.

5. Cookies and tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyse site usage. You can control cookies through your browser settings, though disabling them may affect how the site works.

We may use Google Analytics to collect data about site usage. Google's privacy policy is at policies.google.com/privacy.

We may also use the Meta Pixel, a tool provided by Meta Platforms, Inc. It uses cookies to send Meta information such as your IP address, browser and device details and the pages you view, and Meta may link this to your Facebook or Instagram account if you have one. We use it to measure how our ads perform and to show you relevant ads on Facebook and Instagram. Meta handles this information under its own privacy policy at facebook.com/privacy/policy, and may store and process it outside Australia.

You can control the ads you see from Meta in your Facebook ad preferences, opt out of interest-based advertising from participating companies at youronlinechoices.com.au, or block or delete cookies in your browser settings.

6. Security and retention

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. No method of transmission over the internet is completely secure. We keep your information for as long as needed for the purposes above and to meet legal obligations. Order records are typically kept for seven years under Australian tax law.

7. Your rights

You can ask to access or correct the information we hold about you, and opt out of marketing at any time. Contact us at [email protected].

8. Complaints

If you believe we have breached the APPs, contact us first and we'll respond within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

9. Changes and contact

We may update this policy by posting a new version on this page with a revised date. For privacy questions, email [email protected].